Case studies
Transformations delivered at scale
Four transformations I have led, presented as context, action, result.
Scaling AI
- Context
- A major telecom operator wants to move AI beyond isolated experiments.
- Action
- Created an AI Factory, AI governance and a training programme.
- Result
- 1,000+ AI agents in production, 3,500 employees trained, data access opened to 3,000 users across 15 business units.
Moving data to the Cloud
- Context
- A scattered, costly data estate that was hard to use.
- Action
- A 3-year migration programme and a streamlined technology stack.
- Result
- ~70 TB migrated, saving €1.5M every year.
A CRM in record time
- Context
- Customer journeys split between web, telesales and stores.
- Action
- Fast-track design and rollout of an omnichannel Salesforce CRM.
- Result
- Live in 5 months for 8,000 advisors and 3,500 sales agents.
Ready for market liberalisation
- Context
- The opening of the online gaming market requires an incumbent to transform its Internet platform.
- Action
- Agile transformation, platform overhaul, launch of new products (online and live betting), distribution partnerships with Orange, SFR and TF1.
- Result
- A digital offer ready for competition and wider distribution.